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Warranty
All our products are original brands. They have a 3 year warranty, in accordance with current law, covering any manufacturing defect, excluding misuse of the product.
All of our items are shipped from the warehouse with the packaging in perfect condition.
- The warranty covers the replacement or repair of the defective part.
- The guarantee DOES NOT COVER the crystals (scratches and bad manipulation of the crystals)
Legal warranty conditions:
In case of defective product, Prodevisión will provide repair, replacement, price reduction or termination of the contract, which will be free of charge to the customer.
Prodevisión responds to any lack of conformity that manifests itself within two years from the delivery of the product to the customer.
The client must inform Prodevisión of the lack of conformity within two months of being aware of it.
In case the article purchased in Prodevision arises a manufacturing defect, you must contact us, so that our staff will tell you how to act. Prodevisión will make a collection of the defective product in the address indicated by the customer and once the product has been repaired or replaced, the postage of return and shipping back to the customer will be borne by Prodevisión.
It is possible that from Prodevisión we request one or several photographs of the defect of the product, which the customer can send to our email, indicated below.
In case of doubt you can consult us on the phone: 617357588 or at the email address info@prodevision.com
